Additional information. FAQ (frequently asked questions)
Dear clients, we have tried to answer your most frequently asked questions. If You can’t find an answer to your question here, please, call us: (495)6-600-600
Is it possible to order a taxi a few days in advance?
Yes, it’s possible. You can order a taxi for any time or day beforehand and then change your order at any time.
Should I wait for Your call after I’ve made an order on-line?
No, we don’t need your confirmation. If we need some additional information concerning your order, an operator will call You and find out all required details.
We have ordered a taxi. How can we find out what car will come (It’s an advance order for a next day)?
When You order a taxi, You can ask an operator about the car models which work at the present moment. If it’s necessary, after your order is given to a driver, an operator can call You back and tell You a car model. If You prefer a special model, please, tell an operator about it when You order a taxi. Extra pay for your personal choice is 200 Rub.
What to do if I don’t agree with a route?
You have a right to choose your own route. For this You should tell an operator your route when You order a taxi. Otherwise a driver chooses the best possible route on the basis of his experience and road workload at the current moment. You are strongly requested not to argue with the driver about the route because it directly affects trip safety.
What should I do if I have left my bags in your taxi?
In this case You should do the following: call our operator (8(495)6-600-600), tell them the telephone number from which You ordered a taxi, and your route. The operator will inform You about the searching results later.
Is it possible to conclude a taxi agreement with a private person on a cashless basis?
Yes, it’s possible. Contact our operators: 8(495)6-600-600
Does your company give a taxi payment receipt?
Yes, we do. A driver gives You a receipt as an accountable form proving the payment for a taxi which meets the requirements of the legislation of Russian Federation.
Why is the price for a trip within one and the same route, different sometimes?
A trip price is calculated with a taximeter and can be different depending on road conditions, season, day time. During the peak hours and on days before holiday speed of a car is much lower, a trip duration increases and a trip price increases as well.
Who pays a parking rate?
If our car has to be in a parking lot, a client pays a parking rate himself or herself.
What are your prices for luggage?
If it is carried in the boot, You don’t have to pay extra money. If your luggage is large-size or carried in the cabin, You have to pay extra 100 Rub. For each piece of the luggage.
Are the prices at night higher?
Night trips cost almost the same as day trips: 150 Rub. For a car, 10 Rub./min. for timeout. Only the price of a km is higher a little – 22 Rub.
Does your company keep track of the arrival time of a plane?
Yes, we do. Our company can keep track the arrival time of a plane. In case of delay, the price of the trip doesn’t increase. When You order a taxi, tell an operator the flight number, the arrival time and the departing city.
What time does it take to get the Kievsky station from Domodedovo airport?
It takes about 2 hours depending on road conditions, season, and day time. You can contact our operators on tel. number: 8(495)6-600-600 to find out about an approximate duration of a trip to the popular directions.
We tell You beforehand that our operator can calculate a trip duration only for the current orders. A client should predict trip duration of an advance order himself or herself.
What time does it take to get Sheremetjevo airport from Domodedovo airport?
It takes about 1,5-2 hours depending on road conditions, season, and day time. You can contact our operators on tel. number: 8(495)6-600-600 to find out about an approximate duration of a trip to the popular directions.
We tell You beforehand that our operator can calculate a trip duration only for the current orders. A client should predict a trip duration of an advance order himself or herself.
Is it possible to cooperate with You in transferring tourists to an airport and taking them from there?
Tell me please, how do You calculate the price of a trip? Does it depend on a length or duration of a trip?
We calculate the price of a trip with an electronic taximeter. Our operator can tell you only an approximate price of a trip without taking traffic jams into account. The price of a trip is a sum of a car price (150 Rub.) and the length of a trip (kilometers). If a taxi gets into a traffic jam or has to wait for You, You pay for the time (10 Rub./min.The car speed lower than 8 km/hour means a traffic jam. Waiting time in a traffic jam is registered automatically by the taximeter starting from the 40th second.
For example: If the whole trip length is 15km but the taxi has moved slowly for about 10 min., the price of the trip will be 150 Rub. (for the car) + 300 Rub. (for km-s) + 100 Rub. (for 10 min. of timeout)=550 Rub.